This new class will blow your headset off! We want to affirm the great work of your hard-working 9-1-1 staff member, inspire the “average” staffer and bring the “oh no, that’s me” realization to the type A tiger that is slowly killing workplace morale within your team. This class will cover: Dispatch Complacency, Cannibalism and Avoiding the Toxic Workplace and offer new tools on how to be a "critical thinker". The instructors will put the emphasis on self-evaluation and reflection of your attitude, behavior and performance. The goal is to provide new ideas, skills and tools to use within the 9-1-1 profession and how those tools will make you better under both routine and emergent events or calls.
Each student will be provided with 10 Proficiency Tools to improve their ability to gain or remain positive under pressure and resolve conflict within your Communications Center.
This course will offer ideas that allow individuals and work groups a way to self-assess operational and interaction issues within any emergency communications environment. PSTC doesn’t want to focus on the negative alone, but wants to effectively remind your 9-1-1 professionals to make conscious decisions and use critical thinking to see how their attitude and performance affect the calls for service, how they are perceived and how they can turn the negativity around. The instructor will show the down side to complacency and how it affects the relationships we have within the 9-1-1 center, risk to our field responders and potential public relations failures within the communities we serve. Each student will see demonstrations of the critical link between decision making and risk and the failures caused by complacency.
PSTC wants to help you and your staff realize what workplace negativity does to you both personally and professionally. The instructors will offer real world solutions and proven ways to turn around negativity and complacency.It is almost impossible to explain everything that students will experience in this class. Here are a few topics that will be covered in this class:
• Decision making
• Thought process
• Empowerment
• Personal accountability
• The vital role of a Mission Statement and Core Values
• Individual and agency duty
• Ethical standards
• Compassion fatigue
• How you can be an official or unofficial role model in the workplace.
• The instructor will also facilitate a great discussion of what professionalism and pride are and how each individual has the “Power of One”.
** No Fee For MTU #8 Members
(Register with MTU #8 @ 309-268-8430, mtu8training@heartland.edu or www.mtu8.com ); $139.00 for all other seats (Register with Public Safety Training Consultants online: www.pstc911.com or call 800-348-8911)