This course addresses both internal and external communication issues.
Topics covered include:
1. The public's expectations for professional communication
2. The department's expectations
3. Customer service: the do's & don'ts
4. Methods for reducing and managing job-related stress to increase professionalism

The attendees will participate in group discussions of multiple situations common to
agency contacts with the public, as well as, common internal problems.
Instructor: Jan Mirikitani teaches leadership principles for organizational communication competencies with realistic applications from Stephen Covey, John C. Maxwell, and Price Pritchett. She has trained for numerous federal agencies, county and municipal governments, corporations, small businesses, and civic groups. Jan has been a contractor trainer and consultant for the Justice Department since 2000.
Jan began training law enforcement programs in 1989, and has trained command staff, supervisors, field trainers, line officers, recruits, and telecommunicators. She has been training at the St. Louis County & Municipal Police Academy for eighteen years, at the St. Louis Metropolitan Police Department for 7 years, and for the Southwestern Illinois Law Enforcement Commission since 2000. Jan wrote and teaches four trainer-the-trainer schools. She has been a conference speaker for U.S. Probation, U.S. Bankruptcy Court, the Department of the Interior, the American Society of Industrial Security, IL Sheriffs Conference, D.A.R.E. America, LETSAC, MO Juvenile Case Workers, Division of Family Services, the University of MO and University of Wisconsin Extension Centers, to name a few.